Joan Goldsmith, a dear friend, co-author, and colleague of my father’s, recently found a typed copy of this essay while cleaning out her files. Dad’s words here compel us to make the connection between Leadership and Art. The essay was not published when he wrote it in 2002, but was included in the book, The Essential Bennis, followed by comments from Glenn Close. Dad loved the theater and I was lucky enough to benefit from his enthusiasm—we saw A Chorus Line on Broadway and Cats on the West End. His favorite author was Shakespeare of whom he said, “Every time I read Shakespeare, he’s learned something new!” He once said that Falstaff (“a fat, vain, and boastful knight, he spends most of his time drinking at the Boar's Head Inn with petty criminals, living on stolen or borrowed money”) was the first executive coach, sent by King Henry IV to prepare his son for the throne. Love that. Dad always connected Leadership and theater…and so do I. He wrote an article in Bloomberg called, Acting the Part of Leader and wrote the introduction to the book, Leadership Presence by Kathy Lubar and Belle Halpern, both performers who started the Ariel Group. I have to thank my father for so eloquently making the case for the work I do—using the skills and techniques of the theater to help people communicate as their full selves in the world. Here, he lays it all out for us. Enjoy…Read on.

While training to be a facilitator at the Ariel Group, I noticed Belle and Kathy, the founders, would draw a line down the center the page to create two columns as they took notes on our work.

On the right they would take notes on “what’s working,” and on the left, “things to work on.”

This simple structure helped them, as trainers and coaches, do two things:

1) Consciously look for things that are working. Like spying a snake in the grass, our tendency is to scan for problems and things to fix. Consciously reminding ourselves to scan for what’s wonderful, what’s working, what is rare and precious in our fellow humans, in their writing, in their presentations, in their personal presence, in their communication, creativity, and leadership, does many things…read on for all five tips for giving feedback.